Case Study & Review
Automated Process Increases Profit Margins
The laboratory systems at an American pathology lab were becoming increasingly problematic. The company responsible for the pathology lab was using four different systems for their laboratory information management system (LIMS), histology workflow management, billing, and patient documentation archives. The problems stemming from working with multiple independent systems compounded when vendors of both of the lab’s LIMS and histology workflow system discontinued support, which necessitated the use of more expensive and less reliable third-party support services.
Helix, a proprietary LIMS offered by Technossus, exceeded the client’s requirements. As a highly-flexible modular LIMS with the ability to virtually manage any laboratory testing processes, Helix could handle both the latest, cutting-edge molecular testing and more traditional anatomic pathology testing. Through the installation of Helix, the lab’s testing services were moved onto a single system with a powerful workflow management, eliminating multiple manual elements of the testing process.
Helix was designed to interface with other systems. The design enabled Technossus to integrate the LIMS with Telcor, the new billing provider for the lab, which eliminated additional manual labor.
The new LIMS included a customer portal which allowed the company to integrate their system with all hospital clients. It also featured a “Send-Out Module” which managed the interface with laboratories who performed advanced testing on the pathology samples, providing a seamless, end-to-end management of the entire process, regardless of where the testing was performed.
The new LIMS installed by the Technossus team gave the lab the opportunity to substantially increase profit margins through:
- Reduced licensing fees due to the replacement of three lab systems with one higher-performing LIMS.
- Reduced support costs due to an easily-maintained LIMS system.
- Reduced invoicing costs through a LIMS- billing company integration, which led to faster payment processing and increased cash flow.
- Reduction in manual labor costs through standardized integration with systems at all of the lab’s facilities and client hospitals.
- Increased testing throughput.