The

Challenge

The client’s Cloud Business Office (CBO) was looking to successfully migrate ~1000 apps to the Cloud on both Azure and AWS with an aggressive deadline.

The

Solution

Technossus determined the high-level requirements that would impact the various systems in the integration process, and then created, validated, and documented a working reference architecture which included:

  • The Technossus team collaborated with client and stakeholder teams to define the current & target Cloud Maturity of the client, and select appropriate Cloud Adoption Metrics.
  • Technossus then helped the client’s CBO plan activities around Cloud Adoption: governance, knowledge, cloud operating model, cloud architecture, infrastructure and environment, networking, IAM, operations and security.
  • Technossus helped create a runbook of activities comprising of actions and recommendations of the relevant changes in people, process, and technology.
  • Finally, Technossus helped client teams create a Cloud Migration Factory, and assisted with conducting sample pilots of apps to migrate while applying the lessons learned through iterations.
The

Results

In this on-going project, Technossus successfully completed creating the Cloud Migration Factory and the pilots, and is on-track to migrate over 300 apps to the Cloud through 2020 and before the deadline. Technossus will begin the post-cloud migration phases: Cloud Re-factoring (rewriting, re-platforming) and Cloud Optimization in 2021.

The

Challenge

The client wanted to streamline resolving customer request tickets for provisioning of cloud infrastructure, environment, and resources to reduce the service duration of each request ticket.

The

Solution

Technossus determined the high-level requirements that would impact the various systems in the integration process, and then created, validated, and documented a working reference architecture which included:

  • The Technossus team assessed the current and intended state on the scale of people, process and technology, by collaborating with client stakeholders such as department’s customers, cloud engineering, AWS and Azure product teams, enterprise identity management, InfoSec, networking & firewall and the security team.
  • The team then worked with customer teams to synthesize requirements, updated the service request ticketing platform. with ticket routing and priority.
  • The team discovered the need for DevOps and ITIL training to client service teams, identified candidates for Azure resource automation, and built CI/CD pipelines.
  • During the final phase, Technossus will monitor the effectiveness of the actions, then update recommendations.
The

Results

Technossus’ implementation of organization, process, and technology recommendations enabled the client to be on track to reduce the service duration of each request ticket from weeks to less than 48 hours.

The

Challenge

The client envisioned a new software program that would automate the entire process of evaluating loan applications from data collection to final recommendation, including the application of their proprietary risk assessment algorithm.

Automating the risk assessment algorithm was particularly challenging because the logic was not linear. The decision tree structure was complex and included iterative steps. In addition, the process required over fifty pieces of vehicle, applicant, and loan structure data for each application. Most of this data had to be extracted from systems owned by independent third parties such as credit bureaus or software used by auto dealers. Complicating matters, the client’s team made improvements to their algorithm and changes to overall requirements after the project was launched.

The importance of this project to business success cannot be overstated. The subprime auto loan market is fraught with risk, but the client’s proprietary risk assessment process effectively minimized this risk. This process, however, involved a great deal of manual labor in data collection and complex algorithm application. The main goal of the automation software was to eliminate this burden from the client’s employees, saving time and money to improve the client’s operating profits.

The

Solution

The client already launched the project with an internal IT team but brought Technossus on board to accelerate the project timeline and free up internal staff for other projects. Technossus organized a team of developers, including some of the client’s IT staff, to facilitate a smooth transition when the project was completed.

Technossus created a new service bus using the client’s scrum teams’ backlog and user stories. This provided a foundation for all the applications that drive the client’s core business now, and in the future. It manages all the integrations needed with external vendors and other companies, and allows the internal IT team to work together more efficiently with their external partners. It also makes it possible to more easily integrate additional services with the existing system in the future.

The

Results

The Technossus team delivered a solution that successfully automated a highly complex process, reducing both the labor involved and the time required by orders of magnitude. While the client’s executives appreciated the improved profit margins, the technical team was particularly proud of a number of additional accomplishments, such as staying on schedule despite the changing requirements, forging a close working relationship with the client’s IT team, and finding an elegant solution that allowed the new software program to run over 50 times faster than the original solution.

The

Challenge

While studying trends in the consumer financial market, Technossus developers realized there was no easy way for consumers to track recurring monthly subscription payments. The number of subscription services proliferated with the growth of Software as a Service (SaaS) applications. It became common for consumers to have several subscriptions, including entertainment services such as Netflix and Hulu, online tools such as QuickBooks or Salesforce.com, or informational subscriptions such as online reporting services, newspapers, and magazines.

The problem of managing these subscriptions was growing as more companies, including industry giants such as Microsoft, Adobe, and Apple, were putting considerable effort into moving their customers into monthly subscription payments vs. larger one-time payments for licenses. Consumers were happy to go this route, but needed an advocate to help them through this change in how they pay for products & services from software companies.

No tool existed that allowed consumers to track and manage all of these various monthly payments, which could easily result in consumers paying for services they didn’t need or inadvertently losing a service they did need. Subscribing, cancelling, upgrading, or making any other change to subscriptions had to be done at a separate website for each service. This problem was particularly onerous if a customer wanted to change their payment method for all of their subscriptions, as many people do when they lose a credit card or change banks.

Technossus decided to solve this problem and create a tool that empowered consumers to easily and proactively manage these services, with only 24 hours to do so.

The

Solution

One of Technossus’ strengths is their ability to see a problem from the customer’s perspective, which they displayed in their first step by examining and validating the customer need.

Despite the time constraints, they also put considerable effort into evaluating related customer problems, such as credit card fraud or payment problems, and envisioning how a single application could be used to solve them all. They built a web platform and application with a suite of features that allowed consumers to manage all their monthly subscriptions in one application. A customer merely needed to give the application permission to access their bank records and, thanks to a creative bit of development work, the program would automatically determine what recurring subscriptions payments the customer was making and add these to the application.

The customer could then see a consolidated monthly budget for their subscriptions, look at their monthly payments by category, make global payment changes, or manage their individual subscriptions. The solution also included a subscription marketplace where consumers could shop for new subscription services by category and enroll in the new services with one click. In addition to all these features, the Technossus team also included a function that alerted a customer if there was suspicious activity in their account.

The team worked non-stop and succeeded in building an entire working demo of the product in less than 24 hours. The final solution included integrations with financial services, banks, PayPal, and an application that detects fraudulent activity.

The

Results

When a working prototype of the new product was introduced to members of the FinTech community, it received immediate accolades, and several banks and FinTech companies expressed interest in incorporating the product into their service offerings. Members of the FinTech community were amazed that the Technossus team was able to complete the entire product development cycle for a moderately complex product in just 24 hours. For the Technossus team, it was particularly gratifying to receive recognition for their ability to identify unmet customer needs and build an innovative, original solution with features and functions that were entirely new to the market.

The

Challenge

The large investment firm decided to invest in a significant expansion of Microsoft tools and applications to implement within the company. However, this presented a significant challenge to the company’s IT department because they had a number of business application development projects planned which would be complicated by the inclusion of new Microsoft technologies. The IT management team was concerned about the time required to get their staff adequately trained on the new technologies, the potential lost productivity due to the conversion, and whether or not the new tools could adequately meet the needs of the client.

Microsoft assembled key industry experts, IT leaders, and a small number of Microsoft Gold partners, including Technossus, to deliver the training. To deliver a critical component of this conference, Microsoft challenged Technossus to:

  • Create a working application with developers from the client to showcase the power of the Microsoft tools
  • Administer the portion of the conference devoted to using the Microsoft tech stack to accelerate innovation in IT
The

Solution

One of the most popular features of the app allowed users to drag and drop the sessions they wanted to attend into the available slots on their personal conference schedule. This automatically registered them for that session.

Technossus developers worked with IT staff from the large investment firm to co-create the app. This process introduced the client’s team to both the Microsoft technology stack and the tools that are used to drive the ALM process management. In addition, it allowed their IT team to experience firsthand how quickly they could develop a new application with the Microsoft tools.

Technossus took a highly practical approach in creating the two sessions on innovation at the conference. In the first session, they showed how 10 Technossus team members built a new product which addressed the exact needs of the users and went to market in just 10 months. They walked the attendees through the development process from idea phase to deployment, demonstrating how the Microsoft tools could be used to quickly generate a proof of concept, get it in the hands of stakeholders, get feedback, iterate the design quickly, and complete the application in a relatively short period of time. Technossus presented the technologies they used to build the app and the Agile process they followed using Microsoft Team Foundation Server. They explained how this process can be used to generate and implement new product ideas.

Technossus did a live demo during the second session on innovation, showing the attendees how they built the registration app that everyone at the conference had used to sign up for the various sessions. They even did live coding in front of hundreds of attendees, which reassured the audience that the Microsoft tech was as powerful, flexible, and easy to learn as promised.

The

Results

Both the registration application and the sessions on innovation were highlights of the conference. The hands-on experience gave the large investment firm’s IT team confidence in their ability to rapidly implement the Microsoft tools to meet their application development goals. Technossus was honored that Microsoft trusted them to convert a large enterprise, such as the large investment firm, to Microsoft technologies. They were delighted that, in a further vote of confidence, Microsoft asked them to help produce a similar, so that the Microsoft team could adopt some of the Technossus training materials and methods.

The

Challenge

In order to quickly assume a leadership position in the industry, Blackstone acquired four well-established mortgage companies and merged them into a single entity, Finance of America. This new company urgently needed online tools to make the mortgage application process simple and user-friendly in order to compete with the new online mortgage origination companies that were rapidly increasing their share of the mortgage loan market. The company also needed a unified brand to build name recognition.

To achieve these objectives, Finance of America needed a unified Content Management System (CMS) that would service the needs of all the consumers, brokers, underwriters, and real estate agents that are involved in the lending process. The CMS was a critical part of the effort to consolidate all of the customer-facing information, tools, and resources from each acquired company and create one unified brand. It was the foundation of a rebranding effort that would later encompass all aspects of how the consumer interacts with the new Finance of America brand. It was also a crucial part of the strategy to simplify the mortgage approval and underwriting process and improve the customer experience.

This was a challenging project because it required capturing and merging data from the independent systems currently in use at the four acquired companies. Blackstone also required that the information be presented on the website in such a way that each group of users, including customers, brokers, underwriters, and real estate agents, be able to go directly to the information and tools that they needed without having to wade through a lot of information that was irrelevant to them.

Because this CMS would contain information and tools that were critical to creating Finance of America’s streamlined mortgage approval process, it needed to be built and fully operational in time for the new company’s brand launch without disrupting the day-to-day operations of the existing companies.

In addition, because Finance of America was formed by merging companies with a combined total of over 10,000 employees, the new site needed to able to handle a high level of traffic, beginning the very day it would be launched.

The

Solution

Technossus handled the entire project, end-to-end, including making technology recommendations while designing the information architecture and the content structures.

Their solution included four different CMS sites that all presented a unified look and feel and could be accessed from the company’s primary website. Each CMS site was designed specifically to serve one of four different user groups, including consumers, mortgage brokers, underwriters, and real estate agents. Each platform had its own entry point and provided rapid access to the information needed by that specific group of users. In order to bring all the individual broker profiles and information into one central CMS and make these easy to manage, Technossus integrated the CMS with Finance of America’ s Active Directory to pull broker information directly into the CMS. The new CMS automatically created and populated a profile page for each broker in the system. Finance of America was now able to easily manage thousands of existing broker profiles and ensure that new broker profiles would be automatically added to the system.

Technossus also re-created all the tools that were previously offered by the acquired companies, rebranded them with the Finance of America style, and integrated those tools into the new CMS. The new, easy-to-navigate system allowed customers to go directly to the tools relevant to their needs, such as calculating how large a mortgage they could afford or determining what kind of mortgage would be best for them. Technossus designed the CMS to easily integrate with all future acquisitions, which are an important part of the Blackstone’s long term strategy for Finance of America.

The

Results

The CMS Technossus created enabled Finance of America to launch an entirely new brand and make a fully operational suite of web services immediately to thousands of users. The new CMS presented a unified look and feel, transforming a group of disparate companies into one new, consumer-friendly mortgage banking company. The platform increased the efficiency of processing a mortgage loan for both the consumers and the employees. Most importantly, the easy-to-use web services made Finance of America a formidable competitor to the fast growing online mortgage companies and immediately established the company as a consumer-friendly brand.

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