Summary

Pivit sought to redefine the in-store shopping and checkout experience for both customers and store employees. Pivit brought the online shopping and engagement experience to in-store customers while providing best in-class tools to store employees and managers to create a seamless and efficient purchasing experience.

A system needed to be created, designed, developed, and validated from the ground up to accomplish a complete restructuring of the aging point of the sales systems process. Several problems needed to be solved in order to achieve this goal, including the creation of a mobile application, a web administration portal, a point of sales hardware device and application, and a cloud services foundation to support it all.

Mobile

Application

Problem

Pivit’s customers need a way to engage with the ecosystem while on the go. In addition, stores need a way to identify customers as they enter store premises.Each Customer will likely have a different phone with a different operating system that needs to work wonderfully regardless.

Solution

To create a cross-platform application that would be fast, easy to use and reliable, we used the Xamarin Forms framework. This allowed us to leverage existing high-level .NET skills to create an iPhone, Android and Windows Phone app that works and feels like a native app.

The application allows for engagement through a loyalty platform, store discovery services as well as push notifications. The location and presence technology built into modern mobile devices allows for another way to passively engage and identify with potential customers.

Web

Application

Problem

Pivit’s administrators and operators needed a way to manage the many aspects of the Pivit ecosystem. Traditional point of sales systems required expensive and cumbersome “on-premise servers” to allow for customization. Updates needed to roll out faster, and changes needed to be made on the go.

Solution

Technossus built the administration tools as a web applications which allowed the operators to perform necessary functions on a multitude of platforms and locations. The application was built using a light weight, yet robust combination of ASP.NET and AngularJS.

Tablet

Windows 8
Application

Problem

Pivit’s customers and end users need a way to easily perform day to day duties revolving around a point of sales solution. Typical point of sales systems are cumbersome, slow and unreliable. Pivit needs to be fast, easy to use and always available.

Solution

By creating the point of sales hardware as a Windows 8.1 application, the range of hardware appropriate for the application is much higher than other alternatives. In addition, similar to the development of the mobile application, the cost of designing and developing the point of sales application was greatly diminished through the use of existing high-level .NET skills.

Consistent updates can be automatically rolled out to the entire install base using tools such as System Center Configuration Manager and InTune. This allows for a greatly decreased cost of maintenance and support as compared to other traditional point of sales systems.

Cloud Server
Infrastructure &

Services

Problem

Pivit needs to be extremely reliable and fast. There are also expectations of high levels of security when dealing with any information associated with the point of sales system.

Solution

We created a server architecture based in and run almost entirely within the Microsoft Azure ecosystem. Leveraging a micro service architecture, we were able to create a system that can scale to handle peak hours and traffic seamlessly while idling down to save cost during off hours.

Services utilized in the architecture include Azure SQL, Azure Web Apps, Azure Message Queuing, Azure Table Storage and Power BI.

The

Challenge

Brandify is a leading provider of digital marketing solutions that help over 500 brands interact with millions of consumers and increase sales at more than 4.5 million brick and mortar locations. Their innovative localized marketing solutions include brand scoring, scalable local SEO, local advertising, mobile-local technologies, and local-social marketing tools.

Brandify is continuously searching for creative new ways to help their clients better understand how their brands’ connect with consumers. As part of this effort, the company asked Technossus to participate in ideation sessions in order to discover what innovative new technologies could be leveraged to better serve their clients and simultaneously enhance Brandify’s reputation for technological and marketing innovation.

The

Solution

Technossus evaluated Brandify’s existing product features and intellectual assets, then proposed a couple of ideas that would help Brandify’s clients more efficiently access actionable information and drive marketing results. Brandify was sufficiently impressed by these ideas that Technossus was asked to develop a proof of concept for both products.

The first solution was a cloud-based data visualization tool that utilized the massive amount of data that Brandify was already collecting for each client. It addressed a ubiquitous business need: managers in every business are increasingly bombarded with an overwhelming amount of data as over two and a half billion gigabytes of data are created each and every day. Yet 65% of all people are visual learners, so enabling these people to visualize relevant data can dramatically improve the speed and quality of decision-making.

This new interactive tool allowed Brandify’s clients to easily query their data and generate graphical reports. The resulting visuals made it possible for clients to more rapidly understand the information and trends presented in the Brandify data. It also enabled clients to create custom reports with gorgeous graphics that were tailored to their particular needs, enabling users to better communicate results and decisions to others in their company.

The second product created by Technossus was an application that utilized Amazon’s Echo. It would allow Brandify’s clients to verbally query their data on brand performance. This application operates like a virtual assistant that can quickly fetch data and deliver answers in response to verbal commands. The new product was consistent with the increasing popularity of voice activated devices; over 50% of voice recognition revenue is now generated by existing devices enhanced by voice recognition capability and 20% of smartphone queries are now voice searches.

Repurposing the Amazon Echo, which was designed as a consumer device, to create a business application is an illustration of Technossus’ creativity and new product develop skills. Their ability to envision new applications and find ingenious new ways to solve thorny problems has made Technossus a valuable product development partner with many of their clients.

The

Results

In a very short period of time, Technossus was able to conceive and deliver proof-of-concept for two inventive new products. Both products offered innovative ways for Brandify to deliver brand performance data to their clients. By developing applications using leading edge technologies, both products would enhance Brandify’s reputation for innovation.

The

Challenge

Social network sites have become a source of both inspiration and information for travelers, but there was no easy way to access travel data on social media without visiting each site individually. Technossus endeavored to correct this problem by creating a mobile app that could replace printed guidebooks with up-to-the-minute information posted by other travelers.

One of the primary challenges in creating this app was integrating data from the various social media platforms. The app needed to capture not only hotel and restaurant reviews, but also pictures, videos, and comments about any interesting activity, cultural site, or entertainment at a particular destination. Ensuring that the pictures and videos presented the beauty, excitement, and drama intended in the original post was critical to customer satisfaction, as users could be making significant decisions about where to go and what to see based on of this new travel app.

The

Solution

Technossus worked around the clock, designing and developing a new mobile platform in just twenty-four hours. They created an app that allowed users to plan their trip, book reservations, and most importantly, view a wide variety of social media posts from other travelers about a specific destination. By logging in to the new mobile platform, users could access information across a variety of social media, including Facebook, Instagram, Flicker, and Twitter.

The new app was easy to navigate and had strong visual appeal, which allowed users to share the excitement of planning a trip with friends on social media and get travel tips from other people who planned a similar trip. Once they had arrived at their destination, users could get the current information about local activities and sites, including those that might not be covered in guidebooks.

The

Results

The app enhanced both the planning of a trip and the actual experience by making it easy for users to find new travel activities and destinations, get a vastly improved visual understanding of their destination, and discover information about local events in real time.

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