The

Challenge

The client’s Cloud Business Office (CBO) was looking to successfully migrate ~1000 apps to the Cloud on both Azure and AWS with an aggressive deadline.

The

Solution

Technossus determined the high-level requirements that would impact the various systems in the integration process, and then created, validated, and documented a working reference architecture which included:

  • The Technossus team collaborated with client and stakeholder teams to define the current & target Cloud Maturity of the client, and select appropriate Cloud Adoption Metrics.
  • Technossus then helped the client’s CBO plan activities around Cloud Adoption: governance, knowledge, cloud operating model, cloud architecture, infrastructure and environment, networking, IAM, operations and security.
  • Technossus helped create a runbook of activities comprising of actions and recommendations of the relevant changes in people, process, and technology.
  • Finally, Technossus helped client teams create a Cloud Migration Factory, and assisted with conducting sample pilots of apps to migrate while applying the lessons learned through iterations.
The

Results

In this on-going project, Technossus successfully completed creating the Cloud Migration Factory and the pilots, and is on-track to migrate over 300 apps to the Cloud through 2020 and before the deadline. Technossus will begin the post-cloud migration phases: Cloud Re-factoring (rewriting, re-platforming) and Cloud Optimization in 2021.

The

Challenge

The client wanted to streamline resolving customer request tickets for provisioning of cloud infrastructure, environment, and resources to reduce the service duration of each request ticket.

The

Solution

Technossus determined the high-level requirements that would impact the various systems in the integration process, and then created, validated, and documented a working reference architecture which included:

  • The Technossus team assessed the current and intended state on the scale of people, process and technology, by collaborating with client stakeholders such as department’s customers, cloud engineering, AWS and Azure product teams, enterprise identity management, InfoSec, networking & firewall and the security team.
  • The team then worked with customer teams to synthesize requirements, updated the service request ticketing platform. with ticket routing and priority.
  • The team discovered the need for DevOps and ITIL training to client service teams, identified candidates for Azure resource automation, and built CI/CD pipelines.
  • During the final phase, Technossus will monitor the effectiveness of the actions, then update recommendations.
The

Results

Technossus’ implementation of organization, process, and technology recommendations enabled the client to be on track to reduce the service duration of each request ticket from weeks to less than 48 hours.

Summary

Pivit sought to redefine the in-store shopping and checkout experience for both customers and store employees. Pivit brought the online shopping and engagement experience to in-store customers while providing best in-class tools to store employees and managers to create a seamless and efficient purchasing experience.

A system needed to be created, designed, developed, and validated from the ground up to accomplish a complete restructuring of the aging point of the sales systems process. Several problems needed to be solved in order to achieve this goal, including the creation of a mobile application, a web administration portal, a point of sales hardware device and application, and a cloud services foundation to support it all.

Mobile

Application

Problem

Pivit’s customers need a way to engage with the ecosystem while on the go. In addition, stores need a way to identify customers as they enter store premises.Each Customer will likely have a different phone with a different operating system that needs to work wonderfully regardless.

Solution

To create a cross-platform application that would be fast, easy to use and reliable, we used the Xamarin Forms framework. This allowed us to leverage existing high-level .NET skills to create an iPhone, Android and Windows Phone app that works and feels like a native app.

The application allows for engagement through a loyalty platform, store discovery services as well as push notifications. The location and presence technology built into modern mobile devices allows for another way to passively engage and identify with potential customers.

Web

Application

Problem

Pivit’s administrators and operators needed a way to manage the many aspects of the Pivit ecosystem. Traditional point of sales systems required expensive and cumbersome “on-premise servers” to allow for customization. Updates needed to roll out faster, and changes needed to be made on the go.

Solution

Technossus built the administration tools as a web applications which allowed the operators to perform necessary functions on a multitude of platforms and locations. The application was built using a light weight, yet robust combination of ASP.NET and AngularJS.

Tablet

Windows 8
Application

Problem

Pivit’s customers and end users need a way to easily perform day to day duties revolving around a point of sales solution. Typical point of sales systems are cumbersome, slow and unreliable. Pivit needs to be fast, easy to use and always available.

Solution

By creating the point of sales hardware as a Windows 8.1 application, the range of hardware appropriate for the application is much higher than other alternatives. In addition, similar to the development of the mobile application, the cost of designing and developing the point of sales application was greatly diminished through the use of existing high-level .NET skills.

Consistent updates can be automatically rolled out to the entire install base using tools such as System Center Configuration Manager and InTune. This allows for a greatly decreased cost of maintenance and support as compared to other traditional point of sales systems.

Cloud Server
Infrastructure &

Services

Problem

Pivit needs to be extremely reliable and fast. There are also expectations of high levels of security when dealing with any information associated with the point of sales system.

Solution

We created a server architecture based in and run almost entirely within the Microsoft Azure ecosystem. Leveraging a micro service architecture, we were able to create a system that can scale to handle peak hours and traffic seamlessly while idling down to save cost during off hours.

Services utilized in the architecture include Azure SQL, Azure Web Apps, Azure Message Queuing, Azure Table Storage and Power BI.

The

Problem

Vantari was rapidly expanding the volume of tests processed in their laboratories, as well as the number of testing services they provided. The manual testing processes were inhibiting their growth, so Vantari turned to Technossus for help with their overall IT road map.

Their most urgent need was for a laboratory information management system (LIMS), which would manage the workflow and automate data capture, but Vantari was grappling with other issues which were also hampering their growth.

One of Vantari’s most pressing challenges was that the entire field of genetic testing was evolving so rapidly that physicians were often unaware of which tests were currently available. Even if they were aware of a test, a physician’s office generally needed to research whether or not the test qualified for reimbursement from a patient’s health insurance before they ordered the test. Viewed holistically, the entire genetic testing process extended beyond the Vantari laboratory, encompassing the physician’s office, the patient, the healthcare insurance provider, and even the specimen delivery service, in addition to the laboratory.

Moreover, the entire process — from gathering a patient’s genetic history and determining the appropriate tests to obtaining a sample, sending it to the lab, and getting lab results back to the physician — was burdened with manual steps and manual data entry, and every manual process increased the risk of error.

The

Solution

This innovative solution, which also created a more seamless flow of information between the patient and physician, included:

  • A patient portal, which could be accessed via a tablet, and guided the patient through a series of questions designed to illuminate their genetic background. The patient portal analyzed the results of the patient questionnaire, determined which genetic tests would be pertinent to their medical condition, checked the patient’s health insurance guidelines to see if the test would be reimbursed, and funneled the appropriate test recommendations into the physician’s portal.
  • A physician portal that presented test recommendations for each patient to the physician for review. If the physician approved the tests, the order, along with the patient’s genetic history, could be transmitted directly to the Vantari laboratory with a single mouse click.
  • A LIMS that managed the entire laboratory workflow beginning with the initial order in the physician’s office to the final report, and included tracking the shipment and receipt of patient specimens; capturing, integrating, and analyzing all of the data from each laboratory test for each sample; and making the report available to physicians via the physician portal.
The

Results

The new LIMS allowed Vantari to rapidly increase the volume of tests they could perform. More importantly, it eliminated the possibility of errors throughout the entire process — from gathering the initial patient data to delivering the final report — by eliminating numerous manual steps.

Vantari’s clients, the physicians who ordered the tests, also benefited from the system, as it made it far easier to determine the appropriate genetic tests for their clients. It also eliminated the time-consuming paperwork involved in ordering the tests.

The new system also provided a vehicle for keeping physicians apprised of what tests were available from Vantari, which made it easier for Vantari to grow their business with their physician network as their testing capabilities expanded.

The

Problem

Although based in the European Union, Molecular Health decided to build its first commercial laboratory in the U.S. To do so, they needed a laboratory information management system that could not only operate their new commercial laboratory, but also deeply integrate with their existing technology platform and efficiently process the extremely high volume of data involved in genetic testing. As each genome contains millions of pieces of DNA code, the degree to which personalized medicine systems involve Big Data cannot be overstated.

The new system would play a pivotal role in the launch of the Molecular Health’s commercial operations. As in all life sciences laboratories, if the laboratory system does not function properly, the laboratory as a whole cannot function properly. In addition, if a medical laboratory produces reports that are used to diagnose and treat patients, it is essential that the system operate flawlessly, as mistakes can have life-or-death consequences. For Molecular Health, this meant their new system had to seamlessly integrate with their existing technology platform in their European operations, manage the process of precisely analyzing each patient’s genotype, and produce a clear and thorough report that will allow physicians to craft a healthcare plan based on their patient’s genetic profile.

The

Solution

As is often the case when a life sciences company is starting a new lab, Molecular Health turned to Technossus to develop their LIMS.

With their strong reputation in the life sciences industry, deep experience in the development of LIMSs, and their own proprietary LIMS product, Technossus is well-equipped to help their clients keep pace with the scientific and technological advances in this field.

The Technossus team was able to rapidly create the new system by building on the capabilities of their powerful LIMS product, called the Helix system. By utilizing developers on three continents, Technossus was able to maintain a 24 hour development cycle. Molecular Health did not yet have a laboratory staff for their new U.S. laboratory, so Technossus coordinated closely with the European business team and laboratory managers to ensure they were meeting the project requirements.

The new system that Technossus created met the strict U.S. regulatory requirements, included all of the workflow management and reporting capabilities that Molecular Health requested, and incorporated sophisticated security features to ensure the safety of the patient data.

The

Results

The system was completed in record time, allowing Molecular Health to launch their commercial operations in the U.S. on schedule. For each patient, the new laboratory system can produce a highly readable report that can help physicians identify genetic predisposition for certain diseases, anticipate which therapies will be most successful, identify which drugs might cause adverse reactions, and tailor their recommended therapies, prescriptions, and lifestyle changes to the patient based on their individual genetic profile.

The

Problem

Breakthrough discoveries have led to an explosion of new innovative new testing procedures in the medical diagnostic market. This has put a tremendous strain on the laboratory information management systems (LIMS) that are required to manage the information flow at every stage of the testing procedures. Traditional LIMS vendors have struggled to keep up with the rapid introduction of new procedures, the increased requirements for interconnectivity with other systems, the rising need to handle ultra-large data sets for each patient and test, and the sheer complexity of new tests, particularly in the genomics and molecular diagnostic fields. In addition, the rising cost of LIMS maintenance and service has contributed to the rising costs of medical testing.

These problems have a profound impact on both laboratories profitability and patient care, as over 70% of healthcare decisions are made based on diagnostic testing results.

The

Solution

The Technossus team revels in difficult problems. As their multiple wins at worldwide hack-a-thon events prove, they excel at meeting tough challenges.

As a result, Technossus has earned a great reputation in the life sciences field as the go-to team for solving complicated LIMS problems. In addition, they have created a new LIMS system, code-named Helix, that solves all of the thorniest problems associated with managing complex laboratory processes. The Helix system architecture was designed with a deep understanding of the rapidly evolving diagnostic testing market, where adding new diagnostic tests is often a financial imperative for both new and existing labs.

  • Rapidly assimilate new testing procedures.
    Helix’s flexible system architecture allows laboratories to add new testing procedures without disrupting existing workflows. It is built to handle the processing, analysis, and storage of the vast quantities of data that some new testing procedures generate. In addition, Helix can integrate results from traditional diagnostic testing procedures and the growing number of genomics and molecular diagnostic tests, which improves both lab efficiency and patient care.
  • Significantly lower operating costs.
    As a cloud-based based system, Helix is inherently less expensive to maintain and service. In addition, Helix’s ability to integrate with medical billing systems reduces operating costs associated with manual steps in billing and increases cash flow by as a result of more prompt billing and payment cycles.
  • Integrate with other health care systems.
    Helix was designed from the ground up to integrate with other systems, including other laboratories, hospitals, physician groups, and medical billing systems. These integrations not only lower operating costs, but also enhance patient care. In situations where delays can critically impact patient health, Helix can tangibly improve patient outcomes.
  • Increase collaboration.
    The popular “Send-Out” module of the Helix system makes it easier for laboratories to subcontract some kinds of testing while still maintaining a comprehensive view of patient testing results. In addition, this feature makes it easier for pathologists to consult on difficult cases with pathologists in other labs.
  • Dramatically improve reporting to physicians.
    The Helix LIMS includes physician and patient portals which provide easier and more rapid access to test results for laboratory clients. In addition, Helix includes an outstanding test reporting module that allows labs to create highly visual, customized reports that provide physicians with a better understanding of the testing data and results.

Lower risk of errors.
The Helix system reduces the risk of errors by increasing system integration, decreasing manual processes, and improving physician access to testing results.

The

Results

Helix has proven to increase profitability, lower error rates, increase efficiency, and improve patient outcomes across all clients that have adopted the Helix system.

The

Problem

The client was working under an extremely tight deadline to create an online platform which would give current and potential clients access the healthcare benefits offered by the ACA. The goal was to provide an online tool which would walk customers through the entire process of enrolling in a healthcare plan, including securely capturing pertinent personal data, comparing healthcare plan choices, verifying eligibility for discounted programs, and enrolling in a health insurance plan directly from the website provided by the client.

This new platform required integration with over 30 systems, including state and federal systems and all participating health insurance carriers, as well as the client’s own financial and CRM systems. Complicating what was already a complex and ambitious project, the requirements where constantly shifting as a result of the frequent changes in the exchange rules, participating carriers, rates, and the required data collection.

Moreover, this massive project had a firm deadline, and the client faced significant penalties if the system was not completely operational when the new healthcare exchange was launched. Critical portions of the project where behind schedule when the Technossus team was brought in to help complete the new platform.

The

Solution

There were already hundreds of IT professionals working around the clock to implement the solution on time when Technossus was engaged.

Their original charter was to manage just a couple of the project teams, but Technossus demonstrated such a superior ability to manage their portions of the development program that their role in the overall project expanded significantly.

The Technossus team took over management of the architectural team, which had responsibility for determining the final set of features and functions, as well as determining how the integrations with the multiple external data sets would be designed.

Perhaps more significantly, Technossus also assumed leadership of all of the development tracks. Drawing on their extensive expertise in managing complex projects and utilizing the best practices and tools they had devised over the years, the Technossus crew was able to ensure that each of the various development teams delivered their piece of the overall project on time.

The

Results

Despite the complexity of the project, the high pressure environment, and the need to keep people from competing companies working together productively, Technossus was able to guide the entire development project to completion on time. While many other exchange providers failed to launch an online system by the deadline or paid late penalties, the client successfully introduced their new self-serve healthcare plan enrollment system in time for the launch of the new healthcare exchange.

The

Problem

A critical component of PathCentral’s strategy was the development of a platform that would allow medical professionals located anywhere in the world to collaborate on difficult diagnostic cases. This new tool had the potential to positively impact patient care, as studies have found that diagnostic errors are at least twice as common as medical errors.

Providing this service required a networking platform that would be as easy to use as Facebook or LinkedIn, but also met the rigorous requirements of the healthcare industry. It was also essential that the participating medical professionals be able to share test results and patient information when consulting with each other on complicated cases. As a result, the platform needed to integrate with a secure database of digital patient files and it required CLIA certification.

The

Solution

The Technossus team handled the entire platform development project, including design, architecture, and application development.

They included the standard functionality of any social networking platform, ensured simple registration and easy navigation, and added features which enabled data sharing and collaboration. The new platform also allowed users to search for other medical care professionals by geography, discipline, or specialty, which enabled users to find someone with the appropriate expertise when they wanted help with a difficult case.

A key feature of this collaboration platform was the ability to pull patient data, test results, and digital slides directly onto the platform to enable online discussion and analysis in a highly secure, HIPPA-compliant environment.

The

Results

The new platform was an enormous success for PathCentral. Because collaboration has been shown to significantly improve healthcare decisions, participation in the new platform grew rapidly. This enhanced PathCentral’s brand and accelerated their market entry. As a result, PathCentral attracted the attention of XIFIN Connected Health Solutions, which acquired the company shortly thereafter.

The

Problem

The client’s laboratory systems were becoming increasingly problematic. The company was using four different systems for their laboratory information management system (LIMS), histology workflow management, billing, and patient documentation archives. The problems of working with multiple independent systems was compounded when the vendors of both their LIMS and histology workflow system discontinued support, which necessitated the use of more expensive and less reliable third party support services.

In addition, it was difficult to add functionality and upgrades to these older, less flexible systems, which inhibited the company’s ability to expand into new types of testing services. Their system also lacked a customer portal, which decreased operational efficiency for both the laboratory and their clients, putting the company at a competitive disadvantage. These problems were becoming increasingly acute as system outages became more frequent, causing the staff to manually manage the workflow during these periods.

The company needed a LIMS that could address all of these problems, as well as integrate with their new billing service and with all of their satellite laboratories and clients. The new system also needed to be installed without disrupting work on the hundreds of thousands of cases that flowed through their labs each year.

The

Solution

Helix, a proprietary LIMS offered by Technossus, exceeded their requirements.

With the installation of Helix, the client’s entire testing services were moved onto a single system with a powerful workflow management and patient-centric document management, eliminating multiple manual steps throughout the testing process. Because Helix was designed to interface with other systems, it was easy for Technossus to integrate the LIMS with Telcor, the new billing provider, which eliminated additional manual labor. The new LIMS includes a customer portal which allows the company to integrate their system with all of their hospital clients. It also features a “Send-Out Module” which manages the interface with laboratories that do more advanced testing on the pathology samples, providing a seamless, end-to-end management of the entire process, regardless of where the testing is performed.

The

Results

The new LIMS installed by the Technossus team offers the client the opportunity to substantially increase profit margins in five areas:

  • Licensing fees are reduced by replacing three lab systems with one higher-performing LIMS.
  • Support costs are greatly reduced because the new, more robust LIMS is easier to maintain.
  • By integrating the LIMS with their billing company, invoicing costs are reduced and the company can receive payments from clients more quickly, which increases cash flow.
  • Manual labor can be eliminated as a result of the standardized integration with systems at all their facilities and client hospitals.
  • Greater testing throughput can be achieved without a proportionate increase in staff.

Another benefit of the new LIMS is the improved quality of service that can be provide to clients. The customer portal makes it easier to exchange data with clients and the patient-centric document management allows all of the information pertaining to a given patient to be directly accessed from the new LIMS. The Helix system also allows the client to add newer, cutting-edge technologies and tests that their older system couldn’t incorporate, which significantly expands the company’s future business opportunities.

The

Challenge

Biotheranostics had a dilemma with the new next generation sequencing (NGS) tests they had developed. Although the test was highly efficacious and could have a significant impact on their revenues, they were reluctant to offer this new test to their clients because they were unable to incorporate the test into their Laboratory Information Management System (LIMS). However, they were also not ready to replace their current LIMS, so they needed a software team that could find a cost-effective way to update their existing LIMS.

The

Solution

Biotheranostics turned to Technossus to solve the problem because they are unquestionably the leading industry experts in the area of laboratory information systems. In addition, Technossus has developed a highly flexible, proprietary LIMS system that includes modules that can be grafted onto other LIMS systems to quickly improve functionality.

The Technossus team made two changes to the existing LIMS that instantly offered greater profit potential to Biotheranostics. They modified the existing LIMS to incorporate Biotheranostics’ new, cutting-edge NGS testing so that Biotheranostics could begin offering this test to their clients. They also integrated third party analytics software with the LIMS, which allowed the Biotheranostics staff to review and analyze the high volume of data produced by the NGS testing without significant staff increases.

By incorporating modules from their proprietary LIMS into the Biotheranostics system, Technossus was able to make two additional system improvements that were appreciated by Biotheranostics’ clients without the expense of custom software development. One of these modules added a client portal into the LIMS which allows Biotheranostics’ clients to place orders and access reports online. A second module added a report-generating function that converts the massive amount of data produced by molecular testing into detailed, clear reports that are easier for Biotheranostics’ clients to read.

The

Results

The adage “time is money” emphatically applied to Biotheranostics, and the Technossus project allowed the company to quickly introduce a profitable new testing service to their clients while, at the same time, improving the quality of the service they provided. The new reporting feature that allowed physicians to quickly make sense of test data and results was particularly appreciated.

The

Problem

The client’s rapid growth had outstripped the capabilities of their Laboratory Information Management System (LIMS), limiting the company’s growth and constraining their laboratory operations in numerous ways. It was difficult to add new tests, create new workflows, or customize the LIMS in any way, which can be a tremendous drawback in the rapidly evolving field of molecular diagnostics.

The aging LIMS was not integrated with their instrumentation, so paper documentation was required to adequately manage the testing process. Once the tests were completed, it was necessary to manually enter the test results into an Excel file and do a great deal of data manipulation to prepare the information for the pathologists who would study and interpret the data.

Perhaps the biggest productivity problem created by the client’s LIMS was the time it took their pathologists to review the test data and create a report for their clients. This added unnecessary costs to what was already the most expensive step in the molecular diagnostic process.

The

Solution

The Technossus team replaced the aging LIMS with Helix, a highly flexible, state-of-the-art LIMS which was easily customized to the client’s needs. This gave the company the ability to rapidly scale their operations by expanding the volume of their existing testing services and adding new types of testing services.

Technossus created immediate productivity increases by integrating all of the client’’s instrumentation with the new LIMS, eliminating the need to manually manage the testing process on paper. It also helped in streamlining the process of preparing the data for presentation to the pathologists. By customizing the LIMS to automatically prepare and batch reports according to the types of test results, Technossus enabled the client’s pathologists to dramatically reduce the average amount of time it took to review and analyze each patient’s data, yet still generate more informative reports. Because pathologist time is expensive, this was one of the most profitable system improvements created by the new LIMS installation. Customer satisfaction was improved with the creation of more user-friendly reports and the addition of a client portal that allows a physician direct, 24×7 access to the test results they have ordered. The Technossus team also integrated the new LIMS with the client’s existing billing system, which made it possible for the company to automatically generate invoices. This rapidly reduced the time to receive payments and improved cash flow.

The

Results

The new LIMS improved both productivity and profitability. The estimated capacity of the pathologists has increased over 50%, which will allow them to expand services without significant increases in pathologist staffing. The client is also able to significantly improve their profit margins by reducing the volume of testing that is sent to outside labs because of the lack of capacity. Furthermore, the company is able to add new types of tests to their services, which gives the ability to sell to a broader range of customers who may need certain types of tests that the client was not previously able to provide. Finally, the testing turnaround time has been reduced, allowing seriously ill cancer patients to be treated more quickly.

The

Challenge

The client’s primary value to the brokers and sales representatives they serve exists in providing insurance coverage research for their clients. The research is based primarily on the requirements provided by the client and then generated into a customized report. The primary problem was slow client report generation, which left prospective clients awaiting a report anywhere from 4-10 minutes. Due to the large amount of data that was processed, the broker/salesperson was occasionally unable to leave a quote to the client at the end of the meeting. This prompted the issue of customer frustration resulting in loss of sale and decreased client profitability. The client sought the creation of a generator for “leave-behind” documents that provided sufficient details of coverage plans and addressed questions relating to costs, savings, status, etc.

They were already in development for a Quote Mobile application to supplement their brokers/salespersons to provide a quote to clients in real-time that gave them the ability to provide ‘what if’ scenarios of the various products they sold. The solution that Technossus proposed faced integration and source challenges with the existing Mobile Quote application.

The

Solution

Technossus worked with the client to develop the a QuoteLite mobile application to make the quoting process efficient with an intuitive workflow. Technossus began by building the ‘Quote Viewer’ and ‘Quote Generator’ web application for the client’s brokers using a Mobile-First approach.

The Quote Viewer was developed as a single-page application that represented a completed quote using dashboards, data visualizations and data comparisons to allow brokers to compare quote and plan information side-by-side. It also provided details on company specific insurance packages, benefits and rates. The application was prompted to include any Medical, Dental, Vision and Life package options. The plans then listed a breakdown of costs by Monthly, Semi-Monthly, Weekly, Bi-Weekly and pay periods. The Quote Generator application allowed brokers to export quotes in real-time. The application was architected using a template-based approach to allow for customization and flexibility amongst clients. The Quote Generator reports were able to be exported as PDF, email to print or exported as a PowerPoint.

The

Results

The Quote Viewer and Quote Generator functionalities were seamlessly integrated to enhance client experience and improve the quality of service for clients. The innovative application was supported across iOS and Android OS, plus web browsers such as Safari, Google Chrome, Internet Explorer, Edge and Mozilla. For security authentication, the Quote Viewer integration authorized and configured to work with “Secure Access,” a single sign-on solution. The Quote Generator was able to generate a report in between 30-60 seconds. The Quote Generator’s output included per client: Cover Page, Group Detail & Census, Package Summary, Medical Package Summary, Benefits Side-by-Side, Rates Side-by-Side, and Rates Table. Additionally, any input customizations made to a quote were auto-saved so that the user was able to recall the same quote at a later time. The customizable quoting system provided brokers access to Small Group, Large Group, Individual & Family Plans (IFP), and supplemental product quoting, allowing brokers to compare client’s existing benefits and rates with the entire marketplace. The next generation application provided an innovative quoting system highlighting different plans for brokers to compare their client’s existing plans to other options. The Quote Viewer and Quote Generator were integrated with the mobile application and allowed users to customize packages in real-time and compare them side-by-side using various scenarios. The broker was then able to instantly generate a PDF document as the leave-behind for each scenario created for their clients, saving the broker/salesperson and client valuable time.

The

Challenge

Glidewell Laboratories focuses on making quality restorative dentistry more affordable and accessible to patients worldwide. They faced challenges from integration issues amongst their different internal platforms, they used Shopify for internal payment system and Microsoft Dynamics as a CRM system. Both Shopify and Microsoft Dynamics needed to integrate into Glidewell’s existing systems, presenting dataflow issues across different applications.

The

Solution

The Technossus team discovered that assimilating Glidewell’s existing systems into an API would best allow their systems to interact with each other and interact with future system operations.

Technossus joined with Glidewell’s developers and chose an API that laid out sets of commands, functions and protocols to provide developers standard commands for performing common operations.

Using their existing IT estate, Technossus integrated the API to interact with Shopify to autonomously handle internal payments and Microsoft Dynamics to manage customer relations.

The

Results

In Glidewell’s complex digital landscape, the API was enabled application and data integration into Shopify and Microsoft Dynamics. The API was integrated via polling by employees sending requests for customer information directly in the system.

By supporting Microsoft Dynamics, employees could search all relevant data by name, order ID, and order date. It enabled Microsoft Dynamics to provide immediate support and react to priority customers’ queries and issues.

Additionally, the API integrated into the Shopify platform to accept international payments, working with credit card processors around the world to provide payment gateways. Shopify’s API integration automatically created customer profiles with new orders and synchronized online customers to reference and track order history.

Ultimately, the API integration was completed on-time, resulting in uniting several complex systems to handle order management and provide a reliable secure POS system.

The

Challenge

NeoGenomics was growing rapidly, and their existing system was proving to be inadequate in handling the increased data load. Improving the system was made complicated by the fact that their labs were located in multiple states and each lab had different equipment, different testing methodologies, and staff with different types of expertise.

Their molecular pathology testing in particular posed significant challenges. Testing these specimens generated an enormous amount of data, and both the workload and the data management requirements were straining their system. The volume of testing had become so large that they had to subcontract some work to other laboratories. Subcontracting put NeoGenomics at risk of losing clients who preferred that all the tests they ordered be done at the same location.

NeoGenomics wanted to overhaul their existing Laboratory Information Management System (LIMS) to streamline the molecular pathology test processes. Furthermore, they hoped to improve system capacity, improve test turnaround time, and ensure flawless specimen tracking and management at all locations. But modifying their existing Laboratory Information Management System was complicated by the fact that NeoGenomics handles a broad array of other tests. Any improvements had to have a neutral or positive impact on other testing processes.

The

Solution

The Technossus team generated enormous savings for NeoGenomics by focusing on workflow capacity. Working with the lab management, the team completely overhauled and streamlined the molecular pathology testing process.

The system improvements included a batching process that allowed technicians to quickly scan hundreds of samples, reducing the scanning time for each batch from minutes to seconds. Because one specimen could be used for multiple tests, a critical part of this new process was the logic that Technossus built into the system to distribute and track both the physical samples and the data generated by the sample processing and testing.

The system changes that allowed the NeoGenomics staff and their clients to track the physical location of each sample at all times were critical to the company’s growth. Without this capability, it would have been difficult for NeoGenomics to expand their operations without introducing some risk of errors or lost samples, which could have had catastrophic effects in terms of both safety and financial liability. But the system improvements introduced by Technossus allowed the lab to operate more efficiently even while increasing their testing volume. And the transparency with respect to the location and status of each sample gave their customers even greater confidence in the quality of NeoGenomics services.

 

The

Results

NeoGenomics testing productivity rose by 32% after the completion of the Technossus project. The system improvements, streamlined operations, and improved safeguards against errors allowed NeoGenomics to greatly expand the volume of testing done at their existing locations without significant addition of staff or equipment. Testing outsourcing also dropped by 99%, which improved customer satisfaction as well as contributed significantly to NeoGenomics improved profitability. Finally, NeoGenomics’ improved cash flow allowed the company to buy their main competitor, Clarient, Inc. from GE. NeoGenomics is now regarded as one of the premier oncology laboratories in the US.

The

Problem

The client was in the middle of their implementation phase to roll out their primary risk management software Mission Control 2.0 when they faced slow production release times, delayed up to a month. Mission Control 2.0 was a risk mitigation software that provided ad hoc reports for doctors and medical personnel. The application’s implementation was already two years out and had reached a stalemate. That’s when they asked Technossus to assist in releasing and rebuilding the application.

The IT leaders recognized that there were significant risk factors to this costly multi-year project. Initially, the client had only requested a revamp and completion of the application’s user interface to prepare the software for release. During Technossus’ Assessment and Discovery Phase, additional unidentified issues were discovered. These included back-end problems with the architecture construction and poor implementation of their Application Lifecycle Management (ALM), which halted scalability and efficiency for the platform.

Technossus conducted a thorough risk assessment of production practices and efforts and identified:

  • The need for platform modernization and renovated UI to improve overall user experience.
  • Business requirements not defined in consideration to production timeline, which brought an inability to estimate resource efforts.
  • Lack of ALM processes putting an overemphasis on short-term development goals, resulting in errors in manual coding efforts. Presenting an opportunity to build out a back-end API to define application routines, protocols and tools.
The

Solution

Technossus took an iterative approach to build the Mission Control 2.0 application to serve the client’s global customer base. The solution proposed to create a new front-end UI for the Mission Control 2 application, augmented efforts to build out a back-end API, and prepared to automate application testing.

  • Technossus began modernization of the Mission Control 2.0 platform by redesigning the enterprise architecture and aligning the client’s business strategy with their new IT strategy. From there, the front-end application development and design was finalized to run a pilot with their customers.
  • The separation of UI requirements from functional requirements assisted the management to clearly define documenting requirements prior to hand-off to development. Technossus encouraged leadership to directly work with the delivery team, to ensure full engagement and knowledge share between all team members.
  • From development to deployment, Technossus defined a set of protocols and best-practices and closely monitored the results before hand-off. To mitigate manual programming errors, a full end-to-end application was built out with a fully automated test suite for integration and functional testing. This opened the opportunity to automate and offshore any manual QA testing efforts. Technossus and the client team created a fully functional server side API using Microsoft Azure. As a proof-of- concept, the application was fully dynamic and functioning, but not completely hardened and was connected to proper data sources.
The

Results

The Technossus solution formulation produced an immediate increase in productivity and efficiency amongst leadership, developers and resources. The program was organized around defined work streams and technical resources were realigned where necessary. Despite previous project derailment, the Scrum-based development cycle Technossus utilized produced the Mission Control 2.0 platform within budget and scope. As part of Technossus’ engagement methodology, continued success was ensured through a seamless handover to the client team. Constant knowledge transfer began immediately at the start of the engagement. Dovetailed responsibilities of continued operations near the end of the project were transferred. Accompanied by detailed documentation procedures, the processes were ensured ease of transition.

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