The

Challenge

In order to commercialize their testing services, Agendia needed a Laboratory Information Management System (LIMS) that could capture, integrate, and analyze the large volume of complex RNA sequencing test data generated by two different laboratories, each operating 24 hours and 3 shifts per day and running three different testing systems.

The testing processes were so complex that two prior attempts to develop a LIMS had failed.

The development process was further complicated by the fact that Agendia’s prolific R&D laboratory was constantly expanding the number of diagnostic tests that Agendia could provide and improving the tests that had already been developed. These new tests and improvements needed to be incorporated into the LIMS before Agendia could begin offering them to physicians and patients. It is not uncommon in diagnostic and clinical trials market for the scientific innovations to outpace the ability of IT departments to update laboratory management systems, Agendia’s revenue stream depended on rapidly incorporating the testing changes into the new LIMS.

The

Solution

Agendia turned to Technossus, who had already developed LIMS for over 20 other laboratories and who understood that there was essentially zero margin for error in medical diagnostic applications.

Working 24×7 with development teams on both sides the globe, Technossus developed a highly customized LIMS that automated the capture, analysis, and reporting for all the testing done in both their European and US laboratories. The new system, which received Clinical Laboratory Improvement Amendment (CLIA) certification, featured end-to-end device integration and innovative end-user reporting.

Technossus’ expertise in agile software development processes allowed the development teams to rapidly adjust the software design to the new incorporated testing processes, as well as integrate new devices as the LIMS was being developed. In addition, Technossus assigned two teams to work with Agendia after the system went live to ensure a smooth transition to the new LIMS. One team provided 22×7 support for end users, while another team worked on improvements in core features and functionality. This allowed Technossus to introduce new versions of the LIMS with expanded testing capabilities approximately every two weeks, which in turn allowed Agendia to rapidly introduce diagnostic products to the market.

The

Results

The LIMS allowed Agendia to increase, more than triple, the number of patient cases processed per day in their existing labs, launch their commercial testing services, and quickly add new testing services as they were developed.

The

Challenge

The client envisioned a new software program that would automate the entire process of evaluating loan applications from data collection to final recommendation, including the application of their proprietary risk assessment algorithm.

Automating the risk assessment algorithm was particularly challenging because the logic was not linear. The decision tree structure was complex and included iterative steps. In addition, the process required over fifty pieces of vehicle, applicant, and loan structure data for each application. Most of this data had to be extracted from systems owned by independent third parties such as credit bureaus or software used by auto dealers. Complicating matters, the client’s team made improvements to their algorithm and changes to overall requirements after the project was launched.

The importance of this project to business success cannot be overstated. The subprime auto loan market is fraught with risk, but the client’s proprietary risk assessment process effectively minimized this risk. This process, however, involved a great deal of manual labor in data collection and complex algorithm application. The main goal of the automation software was to eliminate this burden from the client’s employees, saving time and money to improve the client’s operating profits.

The

Solution

The client already launched the project with an internal IT team but brought Technossus on board to accelerate the project timeline and free up internal staff for other projects. Technossus organized a team of developers, including some of the client’s IT staff, to facilitate a smooth transition when the project was completed.

Technossus created a new service bus using the client’s scrum teams’ backlog and user stories. This provided a foundation for all the applications that drive the client’s core business now, and in the future. It manages all the integrations needed with external vendors and other companies, and allows the internal IT team to work together more efficiently with their external partners. It also makes it possible to more easily integrate additional services with the existing system in the future.

The

Results

The Technossus team delivered a solution that successfully automated a highly complex process, reducing both the labor involved and the time required by orders of magnitude. While the client’s executives appreciated the improved profit margins, the technical team was particularly proud of a number of additional accomplishments, such as staying on schedule despite the changing requirements, forging a close working relationship with the client’s IT team, and finding an elegant solution that allowed the new software program to run over 50 times faster than the original solution.

The

Challenge

While studying trends in the consumer financial market, Technossus developers realized there was no easy way for consumers to track recurring monthly subscription payments. The number of subscription services proliferated with the growth of Software as a Service (SaaS) applications. It became common for consumers to have several subscriptions, including entertainment services such as Netflix and Hulu, online tools such as QuickBooks or Salesforce.com, or informational subscriptions such as online reporting services, newspapers, and magazines.

The problem of managing these subscriptions was growing as more companies, including industry giants such as Microsoft, Adobe, and Apple, were putting considerable effort into moving their customers into monthly subscription payments vs. larger one-time payments for licenses. Consumers were happy to go this route, but needed an advocate to help them through this change in how they pay for products & services from software companies.

No tool existed that allowed consumers to track and manage all of these various monthly payments, which could easily result in consumers paying for services they didn’t need or inadvertently losing a service they did need. Subscribing, cancelling, upgrading, or making any other change to subscriptions had to be done at a separate website for each service. This problem was particularly onerous if a customer wanted to change their payment method for all of their subscriptions, as many people do when they lose a credit card or change banks.

Technossus decided to solve this problem and create a tool that empowered consumers to easily and proactively manage these services, with only 24 hours to do so.

The

Solution

One of Technossus’ strengths is their ability to see a problem from the customer’s perspective, which they displayed in their first step by examining and validating the customer need.

Despite the time constraints, they also put considerable effort into evaluating related customer problems, such as credit card fraud or payment problems, and envisioning how a single application could be used to solve them all. They built a web platform and application with a suite of features that allowed consumers to manage all their monthly subscriptions in one application. A customer merely needed to give the application permission to access their bank records and, thanks to a creative bit of development work, the program would automatically determine what recurring subscriptions payments the customer was making and add these to the application.

The customer could then see a consolidated monthly budget for their subscriptions, look at their monthly payments by category, make global payment changes, or manage their individual subscriptions. The solution also included a subscription marketplace where consumers could shop for new subscription services by category and enroll in the new services with one click. In addition to all these features, the Technossus team also included a function that alerted a customer if there was suspicious activity in their account.

The team worked non-stop and succeeded in building an entire working demo of the product in less than 24 hours. The final solution included integrations with financial services, banks, PayPal, and an application that detects fraudulent activity.

The

Results

When a working prototype of the new product was introduced to members of the FinTech community, it received immediate accolades, and several banks and FinTech companies expressed interest in incorporating the product into their service offerings. Members of the FinTech community were amazed that the Technossus team was able to complete the entire product development cycle for a moderately complex product in just 24 hours. For the Technossus team, it was particularly gratifying to receive recognition for their ability to identify unmet customer needs and build an innovative, original solution with features and functions that were entirely new to the market.

The

Challenge

The large investment firm decided to invest in a significant expansion of Microsoft tools and applications to implement within the company. However, this presented a significant challenge to the company’s IT department because they had a number of business application development projects planned which would be complicated by the inclusion of new Microsoft technologies. The IT management team was concerned about the time required to get their staff adequately trained on the new technologies, the potential lost productivity due to the conversion, and whether or not the new tools could adequately meet the needs of the client.

Microsoft assembled key industry experts, IT leaders, and a small number of Microsoft Gold partners, including Technossus, to deliver the training. To deliver a critical component of this conference, Microsoft challenged Technossus to:

  • Create a working application with developers from the client to showcase the power of the Microsoft tools
  • Administer the portion of the conference devoted to using the Microsoft tech stack to accelerate innovation in IT
The

Solution

One of the most popular features of the app allowed users to drag and drop the sessions they wanted to attend into the available slots on their personal conference schedule. This automatically registered them for that session.

Technossus developers worked with IT staff from the large investment firm to co-create the app. This process introduced the client’s team to both the Microsoft technology stack and the tools that are used to drive the ALM process management. In addition, it allowed their IT team to experience firsthand how quickly they could develop a new application with the Microsoft tools.

Technossus took a highly practical approach in creating the two sessions on innovation at the conference. In the first session, they showed how 10 Technossus team members built a new product which addressed the exact needs of the users and went to market in just 10 months. They walked the attendees through the development process from idea phase to deployment, demonstrating how the Microsoft tools could be used to quickly generate a proof of concept, get it in the hands of stakeholders, get feedback, iterate the design quickly, and complete the application in a relatively short period of time. Technossus presented the technologies they used to build the app and the Agile process they followed using Microsoft Team Foundation Server. They explained how this process can be used to generate and implement new product ideas.

Technossus did a live demo during the second session on innovation, showing the attendees how they built the registration app that everyone at the conference had used to sign up for the various sessions. They even did live coding in front of hundreds of attendees, which reassured the audience that the Microsoft tech was as powerful, flexible, and easy to learn as promised.

The

Results

Both the registration application and the sessions on innovation were highlights of the conference. The hands-on experience gave the large investment firm’s IT team confidence in their ability to rapidly implement the Microsoft tools to meet their application development goals. Technossus was honored that Microsoft trusted them to convert a large enterprise, such as the large investment firm, to Microsoft technologies. They were delighted that, in a further vote of confidence, Microsoft asked them to help produce a similar, so that the Microsoft team could adopt some of the Technossus training materials and methods.

The

Challenge

In order to quickly assume a leadership position in the industry, Blackstone acquired four well-established mortgage companies and merged them into a single entity, Finance of America. This new company urgently needed online tools to make the mortgage application process simple and user-friendly in order to compete with the new online mortgage origination companies that were rapidly increasing their share of the mortgage loan market. The company also needed a unified brand to build name recognition.

To achieve these objectives, Finance of America needed a unified Content Management System (CMS) that would service the needs of all the consumers, brokers, underwriters, and real estate agents that are involved in the lending process. The CMS was a critical part of the effort to consolidate all of the customer-facing information, tools, and resources from each acquired company and create one unified brand. It was the foundation of a rebranding effort that would later encompass all aspects of how the consumer interacts with the new Finance of America brand. It was also a crucial part of the strategy to simplify the mortgage approval and underwriting process and improve the customer experience.

This was a challenging project because it required capturing and merging data from the independent systems currently in use at the four acquired companies. Blackstone also required that the information be presented on the website in such a way that each group of users, including customers, brokers, underwriters, and real estate agents, be able to go directly to the information and tools that they needed without having to wade through a lot of information that was irrelevant to them.

Because this CMS would contain information and tools that were critical to creating Finance of America’s streamlined mortgage approval process, it needed to be built and fully operational in time for the new company’s brand launch without disrupting the day-to-day operations of the existing companies.

In addition, because Finance of America was formed by merging companies with a combined total of over 10,000 employees, the new site needed to able to handle a high level of traffic, beginning the very day it would be launched.

The

Solution

Technossus handled the entire project, end-to-end, including making technology recommendations while designing the information architecture and the content structures.

Their solution included four different CMS sites that all presented a unified look and feel and could be accessed from the company’s primary website. Each CMS site was designed specifically to serve one of four different user groups, including consumers, mortgage brokers, underwriters, and real estate agents. Each platform had its own entry point and provided rapid access to the information needed by that specific group of users. In order to bring all the individual broker profiles and information into one central CMS and make these easy to manage, Technossus integrated the CMS with Finance of America’ s Active Directory to pull broker information directly into the CMS. The new CMS automatically created and populated a profile page for each broker in the system. Finance of America was now able to easily manage thousands of existing broker profiles and ensure that new broker profiles would be automatically added to the system.

Technossus also re-created all the tools that were previously offered by the acquired companies, rebranded them with the Finance of America style, and integrated those tools into the new CMS. The new, easy-to-navigate system allowed customers to go directly to the tools relevant to their needs, such as calculating how large a mortgage they could afford or determining what kind of mortgage would be best for them. Technossus designed the CMS to easily integrate with all future acquisitions, which are an important part of the Blackstone’s long term strategy for Finance of America.

The

Results

The CMS Technossus created enabled Finance of America to launch an entirely new brand and make a fully operational suite of web services immediately to thousands of users. The new CMS presented a unified look and feel, transforming a group of disparate companies into one new, consumer-friendly mortgage banking company. The platform increased the efficiency of processing a mortgage loan for both the consumers and the employees. Most importantly, the easy-to-use web services made Finance of America a formidable competitor to the fast growing online mortgage companies and immediately established the company as a consumer-friendly brand.

The

Challenge

In order to participate in the healthcare exchange market created by the Affordable Care Act, the client was developing a new online healthcare enrollment platform. The company also needed a new CRM system that would allow the call center staff to quickly assist any current or potential customers who contacted the call center with questions regarding enrollment or coverage.

Development of the new CRM system was complex because the call center staff needed simultaneous access to data from multiple sources. This included state and federal exchange platforms, some of which were still under development; information the customer had provided on the client’s online enrollment platform; and a complete history of all contacts with the call center. This required the development of highly secure integration points with multiple internal and external systems.

Further complicating the project was the ongoing legislative activity at both the state and federal level that frequently resulted in changing requirements for the CRM during the development phase. Despite the changing requirements and the need to interface with other systems that were also currently under development, the Technossus team faced a hard deadline, as the new CRM had to be completed and operational before the new healthcare exchange was launched.

The

Solution

In addition to handling a significant portion of the overall exchange platform and development, the Technossus team was solely responsible for the design, development, and launch of the new CRM.

The Technossus team designed an innovative authentication process that allowed the call center staff to simultaneously access a customer’s call center history, enrollment qualification data, and all the information they had entered into the client’s online enrollment platform. This included the pertinent personal data, what steps they had completed in the enrollment process, and the insurance plan they had selected. Enabling the staff to immediately answer any question regarding a customer’s healthcare plan options and eligibility without leaving the CRM significantly increased the call center productivity.

The new CRM included reporting features that provided the call center management team ongoing insight into the different types of consumers who enrolled in health care plans through the exchange, what insurance packages they selected, and the progress their customers were making in the enrollment process.

The

Results

Technossus developed the CRM platform, integrated it with the required data from state and federal platforms, and created the new authentication process while working in parallel on the development of the client’s healthcare exchange platform. The two projects involved hundreds of it professionals working together to build out the highly complex solution. The developers were working under high pressure to meet an ambitious deadline, but the combination of inventive system design, disciplined development processes, and exceptional project coordination resulted in a smooth on-time launch of the CRM in tandem with the healthcare exchange platform. While many other exchange providers failed to “go live” by the original deadline, the client successfully rolled out their new system, complete with a fully equipped call center staff using a CRM uniquely designed to meet the needs of the new healthcare exchange customers.

The

Problem

The client was preparing to make an enormous investment in a new digital platform which would transform how the healthcare company interacted with their customers online. Their goal was to provide their customers with a better way to engage with their entire service network, including hospitals, clinics, business offices, and physicians. The executive team envisioned a CMS platform with backend cloud services that would make it possible for their customers to easily access and understand their health status, their insurance coverage/benefits, and the costs of their various services, while also reducing customer service costs.

The IT leaders recognized that there were significant risk factors in this multi-million dollar, multi-year project. It would require the integration of data from disparate systems, and having grown through acquisition, the company had multiple EMR, HER, and legacy systems, many of which did not communicate with each other at all. Complicating matters, the project would be executed by over a dozen outside vendors whose work would be coordinated and managed by a small team of senior IT professionals.

Large scale software development projects are infamous for having a high failure rate. It is estimated that only 10% of these project are completed on time, within budget, and achieve the original objectives. So the IT team turned to Technossus and challenged them to provide the tools and processes to make this massive software development project successful.

The

Solution

To prepare the client’s IT team to successfully manage this enormous software development project, Technossus set up the enterprise-wide software development life cycle process, including the tooling, processes, and infrastructure. They also set up and configured Microsoft’s Visual Studio Team System (VSTS) for users.

In addition, Technossus designed and delivered a comprehensive training program which covered the Technossus ALM best practices.This included methods for tracking time, artifacts and work items; standards for productivity and quality assurance; and management practices that foster team cohesiveness and productivity. The detailed training program and best practices documentation covered topics such as:

  • The day-to-day activities and best practices for quality management, workflow management, and enterprise-scale software development
  • The dashboards to monitor an enterprise project during execution and the metrics to establish the parameter framework to keep the project on-track
  • Planning activities required to successfully implement the software testing life cycle process
  • An examination of the reasons why enterprise projects commonly fail, and how to use the tools and processes Technossus provided to avoid these pitfalls
  • Use of Technossus’ ALM project execution tools to create cross-functional cohesion, even when bringing in a number of outside teams that that have not previously worked together
The

Results

The engagement provided the IT team with a high level of confidence in their ability to successfully manage the planning, development, testing, and deployment of the new enterprise software system using the ALM tools and knowledge provided by Technossus. Technossus’ guidance helped by:

  • Reducing the risk of project failure, even in large scale software development projects
  • Increasing team cohesion and cooperation to minimize conflicts, even among teams that have not worked together before
  • Improving the overall quality of any ALM process by including build quality metrics, code quality metrics, and high traceability between test cases down to code-level management
  • Providing the tools to create a metrics-based IT organization, which increases transparency, accountability, efficiency,communication, and effectiveness
  • Increasing the ROI for any IT investment
The

Challenge

Benefits Resource wanted to offer a digital insurance card to the employees of their client companies. This would streamline the process of issuing new cards each year and eliminate the need to replace lost cards. But most importantly, it would allow employees to easily access their insurance information anywhere and anytime, including in emergency situations when they might not have their current insurance card handy.

However, delivering a digital insurance card required building an application that securely, seamlessly, and automatically connected a wide network of insurance carriers, brokerages, general benefits agencies, and client corporations. Data from at least seven different insurance carriers needed to be integrated into the application to ensure that the digital insurance card contained current information, as health insurance benefits change at least once a year, and more often for some employees. In addition, each individual’s digital insurance card data needed to be available almost instantly via a number of different platforms, including mobile devices.

The

Solution

Technossus delivered not just a personal digital insurance card, but an entire mobile enterprise strategy, as well as a mobile platform that could deliver a variety of mobile services directly to mobile devices.

Because the mobile platform is connected to a network of other service providers in addition to the client company and their employees, the application provides a vehicle for Benefits Resource to deliver virtually any personalized forms, information, or application that an employee might need. Potential additional services that could be added in the future include calculating the best health insurance plan for an employee based on their individual needs, providing detailed information on individual benefits and co-pays, and tracking out-of-pocket medical expenses vs. healthcare plan requirements.

In fact, any information that an employer wanted their employees to have in their pockets could be securely delivered via this application, including highly personal information involving healthcare and compensation.

The

Results

The mobile platform that Technossus created was so popular that Benefits Resource was able to white label the application to other insurance brokerages.

In addition, it has allowed Benefits Resource to more deeply enmesh their services in their client companies, making them a more valuable and long term business partner.

The

Challenge

Brandify is a leading provider of digital marketing solutions that help over 500 brands interact with millions of consumers and increase sales at more than 4.5 million brick and mortar locations. Their innovative localized marketing solutions include brand scoring, scalable local SEO, local advertising, mobile-local technologies, and local-social marketing tools.

Brandify is continuously searching for creative new ways to help their clients better understand how their brands’ connect with consumers. As part of this effort, the company asked Technossus to participate in ideation sessions in order to discover what innovative new technologies could be leveraged to better serve their clients and simultaneously enhance Brandify’s reputation for technological and marketing innovation.

The

Solution

Technossus evaluated Brandify’s existing product features and intellectual assets, then proposed a couple of ideas that would help Brandify’s clients more efficiently access actionable information and drive marketing results. Brandify was sufficiently impressed by these ideas that Technossus was asked to develop a proof of concept for both products.

The first solution was a cloud-based data visualization tool that utilized the massive amount of data that Brandify was already collecting for each client. It addressed a ubiquitous business need: managers in every business are increasingly bombarded with an overwhelming amount of data as over two and a half billion gigabytes of data are created each and every day. Yet 65% of all people are visual learners, so enabling these people to visualize relevant data can dramatically improve the speed and quality of decision-making.

This new interactive tool allowed Brandify’s clients to easily query their data and generate graphical reports. The resulting visuals made it possible for clients to more rapidly understand the information and trends presented in the Brandify data. It also enabled clients to create custom reports with gorgeous graphics that were tailored to their particular needs, enabling users to better communicate results and decisions to others in their company.

The second product created by Technossus was an application that utilized Amazon’s Echo. It would allow Brandify’s clients to verbally query their data on brand performance. This application operates like a virtual assistant that can quickly fetch data and deliver answers in response to verbal commands. The new product was consistent with the increasing popularity of voice activated devices; over 50% of voice recognition revenue is now generated by existing devices enhanced by voice recognition capability and 20% of smartphone queries are now voice searches.

Repurposing the Amazon Echo, which was designed as a consumer device, to create a business application is an illustration of Technossus’ creativity and new product develop skills. Their ability to envision new applications and find ingenious new ways to solve thorny problems has made Technossus a valuable product development partner with many of their clients.

The

Results

In a very short period of time, Technossus was able to conceive and deliver proof-of-concept for two inventive new products. Both products offered innovative ways for Brandify to deliver brand performance data to their clients. By developing applications using leading edge technologies, both products would enhance Brandify’s reputation for innovation.

The

Challenge

Social network sites have become a source of both inspiration and information for travelers, but there was no easy way to access travel data on social media without visiting each site individually. Technossus endeavored to correct this problem by creating a mobile app that could replace printed guidebooks with up-to-the-minute information posted by other travelers.

One of the primary challenges in creating this app was integrating data from the various social media platforms. The app needed to capture not only hotel and restaurant reviews, but also pictures, videos, and comments about any interesting activity, cultural site, or entertainment at a particular destination. Ensuring that the pictures and videos presented the beauty, excitement, and drama intended in the original post was critical to customer satisfaction, as users could be making significant decisions about where to go and what to see based on of this new travel app.

The

Solution

Technossus worked around the clock, designing and developing a new mobile platform in just twenty-four hours. They created an app that allowed users to plan their trip, book reservations, and most importantly, view a wide variety of social media posts from other travelers about a specific destination. By logging in to the new mobile platform, users could access information across a variety of social media, including Facebook, Instagram, Flicker, and Twitter.

The new app was easy to navigate and had strong visual appeal, which allowed users to share the excitement of planning a trip with friends on social media and get travel tips from other people who planned a similar trip. Once they had arrived at their destination, users could get the current information about local activities and sites, including those that might not be covered in guidebooks.

The

Results

The app enhanced both the planning of a trip and the actual experience by making it easy for users to find new travel activities and destinations, get a vastly improved visual understanding of their destination, and discover information about local events in real time.

The

Challenge

A leading U.S. healthcare company prepared to embark on a multi-million dollar software development project that would create a unified digital experience for patients who interacted with their network. The goal of this project, was to increase overall operating efficiency while simultaneously improving patient experience. Ultimately this would bring the company one step closer to their initial mission of catering to the under-served patient population.

The company’s executive team was cognizant of the high failure rate of large scale software development projects. Approximately 35% of these projects are outright failures, and another 55% experience significant cost overruns, missed delivery dates, and/or failure to deliver on the project objectives.

The

Solution

Technossus determined the high-level requirements that would impact the various systems in the integration process, and then created, validated, and documented a working reference architecture which included:

  • A cloud-based infrastructure that seamlessly integrated the various enterprise systems
  • A security infrastructure that ensured that every transaction was performed securely and all confidential information was encrypted
  • Operational versions of Sitecore, Microsoft CRM Dynamics
  • A web service platform that would handle a high-volume of data, allowing thousands of employees and patients to securely and reliably access the system
The

Results

Technossus dramatically lowered the risk involved in undertaking an immense, enterprise-wide software project by building a working model of the final system. The underlying goal was to provide a working architecture that demonstrated secure and reliable interfaces created using best practices to integrate all systems into a single-application set. Technossus created an architecture that accurately handled the large volume of data that flowed between the various system elements and met the tough security requirements in the healthcare industry.

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