Transforming QA Operations Without Disrupting Development

CLIENT

The client is a leading manufacturer in the global dental supplies industry. Known for its innovative R&D capabilities, advanced dental technologies, and comprehensive portfolio of dental products and services, the company serves a rapidly growing customer base while maintaining a strong focus on quality and operational excellence.

CHALLENGES

They had several critical software development initiatives running simultaneously but lacked sufficient QA resources to support all projects efficiently. Manual testing processes were becoming increasingly difficult to scale as development efforts expanded.

The organization sought to implement automated testing to improve software quality, reduce testing effort, and accelerate delivery timelines. However, leadership was concerned that assigning internal teams to build automation capabilities would divert resources from active projects and potentially delay key business initiatives.

Key challenges included:

Limited QA capacity to support growing development demands
Heavy reliance on manual and repetitive testing activities
Risk of project delays if internal resources were redirected toward automation initiatives
Need for greater testing coverage and defect prevention
Pressure to maintain quality while accelerating software delivery

SOLUTIONS

Technossus partnered with Glidewell Laboratories to establish a scalable test automation framework that could be adopted without disrupting ongoing software development initiatives. The engagement combined testing modernization, process transformation, and team enablement to help Glidewell accelerate quality assurance while maintaining project delivery commitments.

The solution included upgrading the client's Application Lifecycle Management (ALM) ecosystem, implementing automated web and unit testing capabilities, integrating testing into build and release workflows, and delivering customized training programs to ensure long-term adoption across QA and engineering teams.

The solution included:

Modernized Testing Ecosystem: Upgraded and optimized the testing environment using Team Foundation Server (TFS) and Microsoft Test Manager (MTM), creating a centralized platform for managing quality assurance activities.

Automated Testing Framework: Implemented automated web testing and unit testing capabilities, enabling repetitive test scenarios to be executed consistently and efficiently without manual intervention.

Integrated Quality Engineering Process: Embedded automated testing into the software build and release lifecycle, ensuring quality checks became a continuous part of development rather than a standalone activity.

Team Enablement & Adoption: Delivered customized workshops, hands-on training sessions, and one-on-one mentoring tailored to Glidewell's applications, empowering teams to effectively leverage automation within Agile delivery processes.

IMPACT

Business Impact

Up to 56% reduction in testing time through automated test execution.
Testing cycles reduced from weeks to hours for repetitive validation scenarios.
Increased test coverage across critical applications and business workflows.
Reduced manual testing effort through automation of repetitive QA activities.
Improved software quality with earlier defect detection and prevention.
Accelerated release cycles by integrating testing into build and deployment processes.
Enabled QA teams to support more projects without increasing resources.
Delivered automation adoption with zero disruption to ongoing development initiatives.

30%Estimated reduction in manual coordination

2xFaster visibility into priority workstreams

90 daysRoadmap-ready delivery foundation

1Shared operating model for teams

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Transforming QA Operations Without Disrupting Development

The solution included:

Business Impact

Have a similar challenge to solve?

Transforming QA Operations Without Disrupting Development

The solution included:

Business Impact

Have a similar challenge to solve?