Latest Innovations in Process Automation of Healthcare Ops

Hospital Building on Circuit Board 2
Application Innovation / Automation - AI, ML, & RPA / Digital Optimization Strategy / Healthcare / IT Consulting / Process / Software Development / Technology

Latest Innovations in Process Automation of Healthcare Ops

Automation has become an essential part of the healthcare industry. The trend to reduce tedious work has increased the quality of healthcare for both patients and care providers. This blog post will look at why there has been an increasing demand for automation. We’ll also discuss the benefits and the latest innovations in healthcare operations.

Increasing demand for automation

Technology is the center of modern business

There has been an increasing demand for automation to improve operations in healthcare. Organizations have already seen the benefit of data-driven decisions and integrated systems. For healthcare, this means reducing time spent on administrative tasks and providing care for more patients. 

Process automation maximizes resource utilization

Staffing and costs have always been a challenge for healthcare. This is why there has been a demand for automation to maximize resource utilization. By finding gaps in processes, staff can be enabled to focus on more critical activities. This improved efficiency translates into better resource allocation and cost savings. Automation systems also result in faster response times and better productivity. As healthcare organizations look for ways to improve the experience of both care providers and patients, automation has played an important role in maximizing limited resources.

Benefits of automating tasks 

We’ve talked about the benefits of automating tasks, but what exactly can be automated? Healthcare providers spend a significant amount of time on administrative tasks. Specific tasks such as data entry, record keeping, and reporting can all be automated. This allows healthcare professionals to improve care delivery and efficiency of the work. Below are three benefits to automating tasks in healthcare operations.

Improved patient care

The healthcare industry has seen how automation benefits the patient experience. First, automating time-consuming tasks speeds up the process of delivering care. From scheduling appointments to document management, patient care has improved with automation. For patients, this means a seamless experience and faster response time. 

Improved employee efficiency

Another benefit of automation is how it can improve employee efficiency. For example, automating medical testing procedures have added a layer of convenience and reliability for care providers. This also means that employees are able to handle more patients with limited resources. For employees working in operations, automation has allowed systems to be integrated. This allows patient records to be coherent and doctors to better rely on them.

Improved efficiency and effectiveness from healthcare providers

Automation is a common solution to improve efficiency and effectiveness for healthcare providers. Because automations free up time, healthcare professionals can focus on curating effective care. They can also rely on automation to schedule follow-ups and treatments so that patients are receiving the care they need. Other ways automations improve effectiveness in healthcare are with automated check-ins and prescriptions.

Latest innovations in the field of process automation for healthcare providers

Access to care

Access to care is an entirely different experience today. Through new technologies, people can now book virtual medical appointments, order tests, and medications, and even receive diagnoses without ever leaving their homes. An example of these innovations includes medical apps such as Babylon Health. This solution enables users to access virtual consultations with doctors from anywhere. Meanwhile, telemedicine tools like WebMD Connect provide remote monitoring solutions. Lastly, AI-driven chatbots such as Flo provide real-time answers about health-related topics. Such innovations are making life more convenient, especially in areas of limited healthcare. From saving hours of online waiting rooms to receiving immediate advice, access to care has changed for the better.

Employee workflows

Automating employee workflows is a popular topic among businesses. Many industries are benefiting from productivity tools like project management or document sharing. As healthcare providers look for ways to increase efficiency and productivity, there has been a growing demand for such tools. 

A popular solution is online scheduling apps. This has removed an entire chunk of tasks in the employee workflow to boost productivity. Documents are also shared over the cloud, which removes any gap in communication. As employees can access information securely from anywhere, it removes the need for the physical transfer of records.

Patient care delivery


Automating diagnoses has come a long way in recent years. Technology today plays an important role in the medical process. Much of diagnosis is assisted by technology, and there are even autonomous robots examining patients. This has helped doctors to accurately diagnose patients and reduce human error. Additionally, healthcare providers can access medical databases to arrive at diagnoses faster. 


Whether it is treatment planning or delivering surgery, technology has taken up more responsibility. Thanks to advances in artificial intelligence, computers can now curate treatments for patients. In addition, robots are performing surgical maneuvers that would challenge even the most well-trained human physician. 

Automating medical treatments has become so accurate and reliable in some areas that many experts believe it could revolutionize the healthcare industry for years to come.

Choosing the right process automation solutions 

Choosing the right automation solutions for your practice, provider, or use case is not a “one size fits all” proposition.  In fact, getting the most out of any automation investments requires seeing the world through a different lens. Consider the following game plan when introducing automation to your healthcare operations.

Determine the desired outcomes

Automations are changing the healthcare industry and the number of innovations will continue to grow. If you are debating on a solution, it is essential to first determine the desired outcomes. A clear picture of goals will allow you to focus on a need and avoid derailing. 

One way to do this is by choosing a specific pain that you’d like to resolve. For example, maybe you’d like to reduce the number of administrative tasks to manage. This can help you focus on improved scheduling systems or digital payment methods. Setting expectations and building desired outcomes should be the first step of an automation strategy.

Build a plan for evaluation

Before choosing an automation solution, develop a plan for evaluating the technology. This should include all of the available features and capabilities, as well as how those will fit into your existing operations. 

It is also important to evaluate any risks associated with implementing a new automation system, such as potential privacy or budget concerns. Building an evaluation plan will ensure that the right technology is chosen and that it can be integrated into existing systems seamlessly.

Create a decision matrix

The next step is to create a decision matrix. It can be hard to choose if you are evaluating between several competent solutions. A decision matrix helps with comparing and contrasting for better decision-making. 

The matrix should include criteria such as cost, scalability, ease of implementation, security features, and other factors that you deem essential. By creating this matrix and evaluating each solution according to your criteria, you can make an informed decision and choose the automation solution that best fits your needs.

Engage with a partner expert in process automation

Finally, engaging with a partner expert in automation can be a game changer. They can provide valuable insights into best practices and existing technologies that could help you achieve your desired outcomes faster and more efficiently. Engaging with an expert also helps to ensure that any ethical guidelines or regulations are being adhered to and provide additional support throughout the automation process.

Bring Innovation to the Center of Your Healthcare Operations

As healthcare organizations look to the future, automation tools can provide an invaluable way of streamlining operations and improving patient care. Make sure to have a clear plan in place that outlines goals and evaluate potential options based on critical criteria. If you aren’t sure, working with an experienced partner can expedite the process. 

Not sure where to find the right partner? Try starting here.

Technossus has experience bringing innovation to healthcare operations and can provide the guidance you need. Our expertise in helping healthcare providers maximize the return on their IT investments is second-to-none, and it starts with process automation and workflow reengineering. If you would like to discuss how to leverage the power of process automation, contact us today to ask how we can help!